e9999's Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how e9999 collects, stores, and protects your information.
This privacy policy applies to all services and activities of the e9999 platform. By using our services, you agree to the terms of this policy.
1. Introduction and Scope
e9999 is a trusted online betting and casino platform serving users in Bangladesh. We hold the privacy rights of our users in the highest regard. This Privacy Policy ("Policy") applies to the e9999 website (https://e9999.bar), mobile platform, and all related services.
The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and who we share it with. We believe transparency is the foundation of trust. Please read this policy carefully before you start using our services.
2. What Information We Collect
During registration and use of the e9999 platform, we may collect the following types of information:
2.1 Information You Provide Directly
Information you provide yourself when you open an account on our platform or contact us:
- Full name and date of birth
- Email address and mobile number
- Address and location details
- Payment information (e.g., bKash, Nagad, Rocket, Upay or bank account details)
- Documents required for identity verification
- Messages and communication records submitted to customer support
2.2 Automatically Collected Information
When you visit our website or use our services, certain information is collected automatically through technical means:
- IP address and device identifier
- Browser type and operating system
- Date and time of access to the platform
- Pages visited and navigation patterns
- Information collected through cookies and similar tracking technologies
- Gaming activity and transaction history
3. Purpose of Using Information
e9999 uses collected information only for the following legitimate purposes:
- Completing account registration and identity verification processes
- Processing deposits, withdrawals, and other financial transactions
- Improving the quality of platform services and providing a personalized experience
- Providing customer support and technical assistance
- Preventing and investigating fraud and illegal activities
- Applying responsible gaming policies and identifying problematic behavior
- Complying with applicable legal obligations
- Managing bonuses and promotional offers
- Ensuring platform security
We never sell your information to third parties for marketing purposes without your consent.
4. Information Sharing and Disclosure
e9999 may share your information with others in certain specific circumstances and only for legitimate reasons:
4.1 Service Provider Partners
To operate our platform, we rely on trusted third-party service providers — such as payment processors, data security providers, and technology suppliers. These partners operate under the terms of our agreements and may only use the information they receive to provide the specified services.
4.2 Legal Obligations
We may be required to provide your information to the relevant authorities by court order, lawful request from government authorities, or as required by applicable law.
4.3 Fraud Prevention
To detect and prevent money laundering, fraud, or other illegal activities, we may share necessary information with other platforms or security agencies.
4.4 Corporate Transactions
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. In such cases, the terms of this privacy policy will continue to apply.
5. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the e9999 website. Cookies are small data files stored on your device that help improve the functionality of our website and your experience.
Types of cookies we use:
- Essential Cookies: Essential for the core functionality of the platform; without these, the site cannot function properly.
- Performance Cookies: Used to analyze how users interact with the site.
- Functionality Cookies: Help remember your preferences and provide a personalized experience.
- Security Cookies: Used to detect and prevent fraudulent activity.
You can control or disable cookies through your browser settings, though this may limit some features of the platform.
6. Data Protection and Security
To ensure the protection of your information, e9999 has adopted industry-standard security measures:
- SSL Encryption: All data transmitted across our website and platform is secured through SSL (Secure Sockets Layer) encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Access Control: Only authorized personnel can access your information.
- Regular Audits: Our security systems are regularly tested and updated.
- Firewall Protection: Advanced firewall systems are active to prevent unauthorized access.
However, no method of transmitting information over the internet is 100% secure. Therefore, despite our best efforts, we cannot guarantee complete security. You are responsible for keeping your account password confidential and logging out of unused sessions.
7. Data Retention Period
e9999 retains your personal information only for as long as necessary. Generally:
- Information is retained while your account is active.
- Even after account closure, information may be retained for a specific period to comply with applicable legal obligations.
- Financial transaction records are retained for a set period to meet legal requirements.
- After the designated retention period, information is securely deleted or anonymized.
8. Your Rights
As a user of e9999, you have certain important rights regarding your own information:
- Right to Know: If you want to know what information we hold about you, please contact us.
- Right to Correction: If there is an error in your information, you can request us to correct it.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible if legal obligations exist.
- Right to Object to Processing: In specific cases, you may object to the processing of your information.
- Opt Out of Marketing: You can opt out of our promotional communications at any time.
To exercise these rights, contact us directly. We will respond to your request within a reasonable time.
9. Protection of Minors
e9999 strictly prohibits use of its platform by anyone under the age of 21. We do not knowingly collect any personal information from minors. Age verification is applied during registration. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
10. Third-Party Links
Our platform may occasionally contain links to third-party websites. We are not responsible for the privacy policies of these external sites. We advise you to read their respective privacy policies before visiting these sites.
11. Policy Changes
e9999 may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email address or through a notice on the platform. Continued use of the platform after the updated policy is published will be taken as your agreement to the new policy. It is therefore a good idea to check this page regularly.
12. Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please contact our customer support team. e9999's support team is available 24/7 to assist you.
- Live Chat: Directly through the platform 24/7 (Bengali & English)
- Email: [email protected]
Have a question or concern?
For any questions about our privacy policy, contact the support team directly. 24/7 via live chat or email — we are always ready. Email: [email protected]