e9999 Terms & Conditions

Platform Overview

e9999 is an online betting and casino platform that offers cricket betting, slot games, roulette, money wheel, and live casino services for users in Bangladesh. Our goal is to ensure a safe, fair, and enjoyable gaming environment.

These terms apply to all services, websites, mobile platforms, and related activities of e9999. It is every user's responsibility to read and understand these terms.

Applicability of Terms

By accessing or using this platform, you acknowledge the following:

• You have read and understood these terms in full.
• You are at least 21 years of age and legally eligible to enter into this agreement.
• You agree to comply with all provisions of these terms.
• It is your own responsibility to comply with the applicable laws of your country or region.

The following terms used in these conditions have the meanings set out below:

• "Platform" — refers to the e9999 website, mobile version, and all related digital services.
• "User" — any person who is registered on e9999 and/or uses this platform.
• "Account" — the user's registered profile through which they access e9999 services.
• "Bonus" — any promotional credit or benefit provided by e9999.
• "Wager" or "Bet" — the amount staked by the user on any game or event.
• "Wagering Requirement" — the condition requiring a specified amount to be wagered before a bonus can be withdrawn.
• "KYC" — Know Your Customer — the identity verification process.

Registration Requirements

To create an account on e9999, users must meet the following conditions:

• You must be at least 21 years of age.
• You may create only one account. Multiple accounts for the same person are strictly prohibited.
• All information provided at the time of registration must be completely truthful, accurate, and up to date.
• If an e9999 account already exists in your name or in the name of another member of your household, creating a new account is prohibited.

Identity Verification (KYC)

e9999 may request identity verification from a user at any time. The user may be required to provide the following documents:

• A copy of a national identity card or passport.
• Proof of address (utility bill or bank statement).
• Proof of ownership of the payment method.

e9999 reserves the right to suspend the withdrawal process until identity verification is complete.

e9999 is for persons aged 21 or older only. We take the protection of minors from gaming very seriously.

• If a false age is provided at registration, the account will be closed immediately and all winnings will be forfeited.
• e9999 may request proof of age documents at any time.
• It is the responsibility of parents and guardians to prevent their minor children from accessing this platform.
• For any questions regarding age verification, please contact our support team.

Password & Login

The user is solely responsible for keeping their account login credentials (username and password) confidential. The following practices are strongly advised:

• Use a strong and unique password.
• Do not share your login information with anyone.
• Avoid logging in on public computers or unsecured networks.
• If you suspect unauthorized access to your account, notify e9999 support immediately.

Account Sharing is Prohibited

An account is for a single individual only. Allowing another person to use, selling, or transferring any account is strictly prohibited. Violating this rule may result in permanent account closure.

Deposit Rules

The following conditions apply when depositing funds to e9999:

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (for example: Dutch-Bangla Bank, BRAC Bank, Islami Bank).
• The payment account used at the time of deposit must be registered in the user's own name.
• Deposits made through a third party are prohibited.

Withdrawal Rules

The following conditions apply when withdrawing winnings:

• Minimum withdrawal amount: ৳500.
• The withdrawal process is generally completed within 10 to 45 minutes.
• Withdrawal requests will only be processed via the same payment method used for the deposit.
• Withdrawals may be delayed until KYC verification is completed.
• e9999 reserves the right to reject any unusual or suspicious withdrawal requests without additional verification.

Welcome Bonus

e9999 offers new users a 120% bonus on their first deposit, up to a maximum of ৳5,000. The following conditions apply to this bonus:

• Example: Deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200.
• Example: Deposit ৳10,000 or more and receive a maximum bonus of ৳5,000, giving a total balance of ৳15,000.
• The wagering requirement for the bonus is 15 times (on the bonus amount only).
• Example: ৳1,200 bonus × 15 = ৳18,000 must be wagered before withdrawal.

General Bonus Terms

The following general conditions apply to all bonuses and promotions:

• Each user may use each promotion only once.
• Claiming the same bonus multiple times by creating multiple accounts will be considered fraud.
• e9999 reserves the right to modify or cancel bonus terms at any time.
• In the event of a dispute regarding a bonus, e9999's decision is final.
• Promotional codes or offers not used within the specified period will be automatically cancelled.

Betting Rules

Please keep the following in mind when betting or playing games on e9999:

• A bet once confirmed cannot be cancelled or changed, unless approved by e9999 under specific circumstances.
• e9999 reserves the right to void any incorrect results or payouts issued due to a technical error.
• Game outcomes are determined by a certified Random Number Generator (RNG).
• Before placing a bet on cricket, please read the rules for the relevant event.

Fair Play Policy

e9999 is fully committed to fair play. On our platform:

• All game outcomes are transparent and unbiased.
• User data is protected by SSL encryption.
• If any form of manipulation or fraud is detected, the relevant account will be closed.

The following activities are strictly prohibited on the e9999 platform. Violating these prohibitions may result in immediate account termination and confiscation of deposited funds:

• Operating multiple accounts under the same identity.
• Providing false or incorrect identity information.
• Using coordinated betting strategies with the intent to abuse bonuses (Bonus Abuse).
• Attempting to gain unauthorized access to another user's account.
• Hacking, manipulation, or any other technical interference with the platform's software.
• Using the platform for the purpose of money laundering (Money Laundering).
• Placing bets or managing an account on behalf of a third party.
• Misconduct or harassment toward e9999 staff or other users.

Account Closure by e9999

e9999 may temporarily or permanently suspend any account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraudulent activity.
• Failure to verify identity or provision of false information.
• Insolvency or financial irregularity.
• Legal obligations or instructions from a regulatory authority.

Account Closure by the User

You may close your account at any time. To do so, please contact our support team. Any pending withdrawals will be processed before the account is closed, subject to conditions. As part of responsible gaming, you may also request a temporary self-exclusion from your account.

e9999 places the highest priority on protecting users' personal information. In accordance with our privacy policy:

• Your personal information is protected by SSL encryption.
• Information is shared with third parties only when necessary for service operations and in cases of legal obligation.
• You may view or request corrections to your personal information at any time.

For more details, please read our Privacy Policy page.

Service Continuity

e9999 always strives to ensure uninterrupted operation of its platform. However, temporary disruptions may occur due to the following reasons:

• Maintenance or upgrade work.
• Internet or network issues.
• Technical errors or unforeseen circumstances.
• Legal or regulatory reasons.

In such circumstances, e9999 will not be held liable for any potential losses incurred by the user.

Gambling Risk

Online betting and gaming carries the risk of financial loss. e9999 is not responsible for personal financial losses arising from a user's gaming activity. Play responsibly and bet within your means. For more details, please visit our Responsible Gaming page.

e9999 reserves the right to modify, add to, or cancel these rules and terms and conditions at any time. Updated terms will take effect as soon as they are published on this page.

• For significant changes, we will endeavour to provide notice via the registered email address or on the platform.
• Continued use of the platform after any changes will be taken to mean that you have accepted the new terms and conditions.
• You are advised to review the terms and conditions on a regular basis.

For any questions, feedback, or complaints regarding these terms and conditions, please contact the e9999 support team:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English.
• Email: [email protected]

We will endeavour to resolve your issue as quickly as possible. For formal complaints, you are advised to submit the matter via email.